Who this module is for
Practice this before offering the skill.
Best for aspiring VAs doing admin, operations, content, coaching support, or client onboarding work.
Tools to open while practicing
- Google Drive
- Dropbox
- Google Docs
- Notion
- Loom
Full VA training module
Learn how to organize files safely and write simple SOPs that make repeat tasks easier to follow.
Who this module is for
Best for aspiring VAs doing admin, operations, content, coaching support, or client onboarding work.
Mock client brief
Imagine a client sends you the items below and asks you to handle it. Your job is to turn the mess into organized work, clear decisions, and proof you can explain.
Module workbook
This page is meant to be worked through, not skimmed. Read the lesson, complete the action steps, then build the final project at the bottom.
Guided lessons
Each lesson has a concept, a VA action, and a small proof task. Do all three before going to the final assignment.
Part 1
A beginner VA should never delete or rename important files without understanding the client's rules.
Action 1
Ask the client what should be archived, deleted, or kept.
Action 2
Create an Archive folder before removing old files from active folders.
Action 3
Mark older versions clearly instead of guessing what can be removed.
Proof task
Apply this part to the mock client brief above and save one clear example you could show in a portfolio or explain in an interview.
Part 2
Folders should match how the business works, not how fancy the structure looks.
Action 1
Start with Admin, Clients, Marketing, Finance, Projects, Templates, and Archive.
Action 2
Use naming conventions that sort well: YYYY-MM-DD - Client - Project - Version.
Action 3
Keep active files easy to find within 2-3 clicks.
Proof task
Apply this part to the mock client brief above and save one clear example you could show in a portfolio or explain in an interview.
Part 3
An SOP is useful when another person can complete the task without asking you to explain every step again.
Action 1
Include purpose, tools, access needed, frequency, steps, quality check, and blocker instructions.
Action 2
Write steps as actions, not vague reminders.
Action 3
Add screenshots or Loom videos when a visual would prevent confusion.
Proof task
Apply this part to the mock client brief above and save one clear example you could show in a portfolio or explain in an interview.
Walkthrough
This is the exact practice flow learners should complete before marking the module done.
Copy-ready resource
This is not filler. Use it as the learner's working template, then customize it for the client, task, and tone.
SOP Title: [Task name]
Purpose: [Why this task matters]
Tools needed: [Apps/accounts]
Frequency: [Daily/weekly/as needed]
Steps:
1. [Action]
2. [Action]
3. [Action]
Quality check:
- [What must be true before marking done]
If blocked:
- Ask [person] for [specific info]
Last updated: [Date]Hands-on practice lab
A small coaching business needs folders for clients, invoices, content, templates, and weekly operations.
Submit these outputs to yourself as proof. If a learner cannot explain these, they are not done with the module yet.
Archiving lowers the risk of permanently removing files the client may still need.
It includes enough context to identify date, client, project, content, and version without opening the file.
Purpose, tools, access needed, frequency, steps, quality check, blocker instructions, and last updated date.